Cancellation policy

The cancellation of a guided tour or service must be communicated via email and accepted/confirmed by guiaturisticosevilla.com. It will not be considered canceled until confirmation by guiaturisticosevilla.com. We do not accept cancellations by phone or via WhatsApp or any other messaging service.

 

  • Cancellation made 72 hours before the time and day agreed for the development of a service will have no cost to the client.
  • Cancellation made less than 72 hours from the time and day agreed for the development of a service or non-appearance by the client will not have the right to any refund. A charge for the total invoice will be sent to the client’s name. We will consider non-appearance on the part of the client after 30 minutes of the agreed time to begin the guided tour or service.
  • For emergency cases, we try to be ethical and professional. Contact us and we will try to reach an agreement.
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